Honestly the worst experience with any bank. Nationwide travel insurance overview. For example, Nationwide’s FlexPlus offers a wider selection of rewards, while the FlexBasic and FlexOne have a limited range of features as they are for low/no-credit … No one passed me through, I called in and my query is not related to balance, I have already paid the monthly amount due on my card thanks! Producing the cards costs money, posting it costs money... Every year they change my debit card despite the fact that it is valid for another 4 years. Have always kept up with my loan payments and never missed anything for the past 3 years. I have no problem going to court about this nationwide f***ed up majorly and even natwest are saying they have messed up majorly. I thought what the hell is this guy on? Full insurance benefits are extended to all family members living at the same address. such a bad bank sosososososososo bad no one dare try switch to this bank stay with your bank! Recent reviews confirm Nationwide are struggling to provide any reasonable level of service in this area. Honestly the worst experience with any bank. Comes with text alerts to better manage the flex plus overdraft and lessen your environmental footprint. My nightmare lives on as I trying to get answers only to be asked to email the Account Review Team who have not responded in over 3 weeks. I was alarmed as I kept NBS in the loop as to circumstances of the fraud and negotiations to have the funds returned. The Nationwide Flex current account charges £10 a month and includes annual travel insurance, mobile phone insurance, UK & European breakdown cover and a 12 month warranty extension on electrical goods. To open Nationwide’s new account, customers must already hold a main current account from the Flex range (FlexAccount*, FlexDirect* or FlexPlus*) with the building society. Impossible to get through to them even though they stopped the free number. Choose FlexPlus for great banking features as well as a range of insurance policies and account benefits for you and your family. Thanks a bunch. Nationwide has said that across all of its current accounts the majority of customers who use their overdrafts will be worse off as a result – though it hasn't told us specifically what proportion of Nationwide FlexPlus customers are likely to be affected. into the AIR? The Nationwide Flex Direct account has 'simplified' overdraft charges, pays interest on balances in credit and unlocks access to other products. I have transferred to a Nationwide Flex account and the transition was far from smooth. Dont let the false advertisements on their website fool you, they try to come across as they are very helpful and that they will assist their customers during "challenging times", having called their "Triage" team and waited over 1 hour on hold, I pleaded with the rep to offer some help to overcome the situation am in, wether that will be 1 month payment holiday on the loan or an increase in overdraft / credit card limit to tie me over just for 1 month and the outcome was, they only offered to change the repayment date on the loan and move it back by upto 14 days like that is going to help!, they do this all year round , nothing new and certainley no additional help during this pandemic. If you have a problem, you ring them up and they really do sort it out. Pricey monthly fees of £13/month can quickly add up (£156/year). I reported fraudulent activity in Jan 2020 where NBS were unable to retract funds from the third party. I have been assaulted in the morning of Tuesday 20/10/2020 and the first thing I did was to call the line to open a claim for the stolen phone (as this is one of the products I have with my flexplus nationwide account). Travel-friendly contactless debit card to withdraw cash or make payments abroad without foreign transaction fees. The phone insurance was an absolute joke. I wish I never swapped from my previous bank its the worst mistake I have ever made. Nationwide Mutual Insurance Company and Affiliated Companies. Nationwide Investment Services Corporation, member FINRA. Yet the move is set to make me … Cant speak to anyone, no email contact just sit on hold for hours listening to music! Nationwide acts as an intermediary for the insurance products provided with the Nationwide FlexPlus Current Account. I only opened the account a few months ago, having left the Nationwide a few years back because of the Faster payments mess amongst other things I think that they have since improved no end. I especially find the online banking easy to transfer funds between my accounts and keep on track of payments. Lydia from nationwide customer services is the only person who is trying to help me calling me everyday and emailing back and fourth for me. The FlexPlus account from Nationwide falls under the packaged account category which typically combines a current account with an insurance product or other benefit such as airport lounge access. Exclusions and limitations apply, so please read … The FlexStudent account has some attractive features, primarily an arranged overdraft of up to £3,000 by the third year, a digital banking app, internet banking and a contactless Visa debit card. If anyone still banks with these crooks I recommend you switch if you ever want to get any descent customer service and aid in times of need. Now the weekend is around the corner and this will delay by claim process by a week! And remember, if you are a Nationwide customer, you can write a short review here to help other potential customers. They are so so bad, I completed a switch application from Natwest to Nationwide, two days later nationwide declined my application which i was fine with and took it on the chin.. not like i dont have an account with 3 other banks. However, unlike the other banks, the Nationwide FlexDirect account comes with a 0% overdraft for the first 12 months. The account has long been a … The card arrived in 3 days and no issues with being unable to still access funds. 10 weeks so far waiting for settlement on simple straight forward claim. I would like to make a complaint about the service I have been getting from your insurance provider LSG. I had someone trying to steal money from my account, after the second transaction they instantly messaged me to respond to if it was me or not, I responded saying no straight away and instantly the attempts where blocked and the transaction they had taken was given straight back to me, they then worked with me to find alternative ways to protect my account. Together, we can make financial services work better for everyone. NATIONWIDE has unveiled a series of changes to its flagship FlexPlusCurrent account which comes with a hefty price hike of £36 over a year. Although not having failed to pay any of my bills EVER, I was declined for a mortgage. Free banking text message alerts and paperless communications included. Products and discounts not available to all persons in all states. Subject to underwriting guidelines, review and approval. The way they speak to you on the phone makes you feel terrible and they offer little to no help when things are bad. I’d recommend cancelling a flex plus current account, the monthly cost is no longer good value as the insurance cover is essentially worthless. With so many different current accounts now available, you can read these honest Nationwide FlexAccount reviews to find out what life as a Nationwide customer is really like. Nationwide Investment Services Corporation, member FINRA. What We Like About the FlexPlus Account: 4.8/5.0 rating on the app store – a good mobile app experience can make managing finances easier*. 2 months later they then decided to freeze my wife's and parents Nationwide accounts, again without warning or a phone call and have spent endless hours trying to get to the bottom of their negligence and unprofessional staff in their Fraud Support team. 8 million current account holders – this is a popular offering at Nationwide. Will I make use of all of the insurance benefits included in the packaged offering? And what sort of untrained people are working for LSG/Nationwide?!? Read Speedway's review of the Nationwide Basic FlexAccount, 7 of 8 Nationwide Basic FlexAccount reviews, & compare with other Bank Accounts at Review Centre. Shame on NBS!! Please stay well clear from Nationwide and do not waste your time and effort with a reckless bank who have zero consideration for the well being of their customers in such horrific times. Nationwide FlexAccount reviews come from people like you! © 2020 Portify Limited. Your not helping a clinically vulnerable 77 year old member of yours by blocking his account so he cannot use his debit card and making him come to the branch in person to take out cash even though he is at high Risk of Covid 19. Hi Guys Amazing Arabella here and today I am here to tell you all about the Flex Account that is available at Nationwide. Why? Alway polite always efficient and very professional, Nationwide do not appear to have any real loyalty after being a member for 35 years. And remember, if you are a Nationwide customer, you can write a short review here to help other potential customers. The current APY is 0.81%. © Smart Money People 2020. I will ensure on my return to work that I change bank details with my employer to YB with the outlook of closing my bank account with Nationscum. This can be a massive bonus for anyone regularly overdrawn. Do I have overlapping coverage from other policies? Joint current account options with flexibility to bank via secure online banking, a free mobile app, branch access and telephone banking. Recently made redundant during covid and fallen under hard times which is imbarressing as it is nothing I could do about it. I have to notify all the companies that have my details and have to memorise the new card details. The Nationwide FlexStudent Current Account offers an interest and fee-free overdraft up to £3,000, and 1% AER gross per annum on balances up to £1,000. SHAME ON YOU NATIONWIDE, Honestly cant believe how hard it is to… Producing the cards costs money, posting it costs money my money and why? If you own two autos and all have expensive mobiles then this account is even more worth the monthly price. Find out more: coronavirus news and advice from Which? These stingy crooks did not even consider freezing credit card or overdraft fees just for 1 month till i return to work. Closing all accounts and will not be using them again!!@!!@!@!@!!!@!@@. Nationwide has announced a major downgrade to its popular £13-a-month FlexPlus current account, leaving thousands of customers wondering whether it … They will charge you for any violations such as direct debits and bounced cheques. I love my Flexaccount. Lauren Robson is the digital communications manager at Portify. Very disappointed after several decades loyal membership of Nationwide that they’ve refused to help me after fraudsters hacked email of legitimate company who installed my garage door to misdirect payment of £1200 when I was in the throes of a very nasty 4 week Covid, Have been with this bank for over 20yrs they have dealt with any problems quickly and I feel safe in there hands. Full breakdown coverage for two automobiles included. Nationwide only has one account that is specifically for higher education students. In this review we discuss the benefits and drawbacks of this popular account to help you decide whether it makes financial sense for you. See if you’re eligible for Portify Flex Finance. We are pleased with our Nationwide Flex Account, helpful customer service and easy to use online banking. All Varo Savings Account users receive this rate regardless of their account balance, but can earn more if they also open a Varo checking account. Nationwide FlexPlus account. Nationwide FlexAccount reviews come from people like you! After realising my mistake, I found there is no option to transfer money back from your credit card to your current account. I have a basic no frills account with the Nationwide which I let my daughter use, I put pocket money in there for her. I reported fraudulent activity in Jan 2020 where NBS were unable to retract funds from the third party. All Rights Reserved. Account holders can also access cashback offers from selected retailers. This account is also not the best option if you frequently dip into overdraft because of high interest rates. Really like the light and spacious branches, all products are made clear by the excellent documentation that is provided and the staff have super knowledge too. Written on: 08/03/2008 by maddog08 (2 reviews written) I have nothing but praise for the way the Nationwide Basic FlexAccount treats you. I don't really understand why so many negative reviews as never really had many problems that haven't been easily sorted out and am happy although i do feel there is a few improvements that need to be made as feel nationwide is bit behind other banks and building societies with features main one for me would be with open banking as currently is one of very few that don't include savings accounts as part of … By the way, I also had a loan with YB and Post office and having spoke to their financial care team, they both provided a month payment holiday to assist me during the crisis which has meant reduced income. And remember, if... Nationwide FlexAccount reviews come from people like you! So, repairing your £100 phone using the insurance on this account will actually cost you £206. just check what other banks offer and you will be suprised at the level of care and service compared to Nationwide which is a sinking ship! What kind of student bank account does Nationwide offer? Poor Poor customer service, no one seems to resolve the problem. Expensive overdraft interest rate of 39.9% APR. There customer service is honestly terrible. Diabolical customer service! You must be within 2 months of your course start date to be eligibile for this account. If your phone is valued at say £100 and it is damaged, you would only pay £50 to repair it but that is on top of your fees which add up to £156/year. Nationwide auto insurance earned 4.0 stars out of 5 for overall performance. THE WORST BANK EVER!!!!! By using Smart Money People, you agree to our privacy policy. Bank card taken by cash machine and so easy to report, and order a new card. The gentleman I spoke to on the phone started the claim for me in that same morning and email me a form and told me that I have to fill in that form and send back by post. It’s important to note that we have reflected the changes made by Nationwide to the FlexPlus account offering on 1 November, 2019 in this review. You need to be 18 or over to apply for an arranged overdraft. The monthly price may not be worth it if you don’t travel abroad (beyond the EU) often, only take one or two holidays per year, or have an old or basic mobile. I am ever grateful to these banks and the difference between customer care and support is night and day compared to the crooked Nationwide. Disappointed would be an understatement on how I am feeling right now. Subject to underwriting guidelines, review, and approval. All rights reserved - Privacy Policy, British Bank Awards 2019 Finalists revealed, Smart Money People 360 Ratings - Winners and Losers. !, I then told him the reason for my call to which he replied to transfer money back from credit card to current account would take 5 days to process..... and as i questioned why so long, he replied, you made the mistake what do you want us to about it? Lastly in the same week, i accidently transfered some money from my current account to my credit card (online via internet banking), I was meant to transfer it to my savings account but as you know its very easy to select the wrong account to transfer money to in the drop down menu. Home Office: One Nationwide Plaza, Columbus, OH. Not all Nationwide affiliated companies are mutual companies, and not all Nationwide members are insured by a mutual company. Keep in mind that the Financial Conduct Authority (FCA) recommends asking yourself the following questions when deciding whether a packaged account makes sense for you: For £13/month (£156/year), the FlexPlus account includes the following banking and insurance products: Note: Travel insurance cover may be temporarily restricted due to the coronavirus pandemic: more here. Photograph: Danny Lawson/PA Lisa Bachelor Nationwide Building Society offers customers an annual travel insurance policy as part of its FlexPlus current account. 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